Rightpoint leverages deep understanding of buyer, worker, and product experiences to assist remodel how individuals, know-how, and enterprise work together

CHICAGO, IL – Rightpoint, a world expertise chief and Genpact firm, has launched a brand new method to assist its shoppers navigate ever-evolving market dynamics, together with the fast adoption of synthetic intelligence (AI).

Expertise isn’t a single touchpoint, it’s a holistic journey that spans throughout the entrance, center, and again workplace, and all of the people who find themselves concerned in that journey. The explosion of generative AI (GenAI) is altering the panorama for the way organizations and their manufacturers will function. Whole Expertise acknowledges that buyer, worker, and product experiences are inextricably linked to general success. Organizations and types that leverage knowledge insights, know-how excellence, and human interventions – and acknowledge how every facet of expertise impacts the opposite – will drive aggressive benefit over the subsequent decade.

“Financial headwinds, the fast adoption of AI, and a plethora of know-how and knowledge decisions, a altering labor market, all these challenges complicate the selections firms should make, and the dangers are excessive for enterprise leaders,” stated Melissa O’Brien, Govt Analysis Chief, HFS Analysis. “On high of that, firms should now serve a broad stakeholder ecosystem of shoppers, workers, companions, suppliers, regulators, and so forth. They should work seamlessly with the massive ecosystem of communities they’re entwined with, and guarantee they meet every neighborhood’s values and expectations. Rightpoint’s method to Whole Expertise and being a part of Genpact helps enterprise leaders to guage and drive the expertise they want by means of the group, to ship to be able to create higher alternatives for development and ROI.”

“From discussions with our shoppers, they’re searching for end-to-end experiences, constant by means of the entrance, center, and again workplace,” stated Ronald Shamah, Rightpoint’s Chief Govt Officer. “The progress and adoption of GenAI has elevated each the urgency and alternative for an expertise led method. Particularly, the significance of the human expertise inside this tempo of change. We’ve got at all times believed every facet of expertise impacts the opposite – you’ll be able to’t ship a terrific buyer expertise and not using a nice worker expertise, or glorious product design. Rightpoint’s deep understanding of individuals, know-how and the measurement and ROI that enterprise needs to see means we’re nicely positioned to make Whole Expertise a actuality within the age of GenAI.”

Rightpoint has helped quite a few international manufacturers, comparable to Cox Communications and Outrigger ship experiences that remodel how individuals work together with their enterprise.

“Growing a Whole Expertise all through your group makes excellent sense. Give workers the best instruments, and they’re going to ship a greater buyer expertise. Give them subpar instruments, and your buyer expertise will undergo. We consider that empowering our

workers with a quicker, extra highly effective, extra customized expertise will allow them to ship a extra environment friendly, responsive, and in the end worthwhile buyer expertise,” stated Jamie Stokes, Director Digital Communications, Cox Communications

“Outrigger’s journey with Rightpoint to embracing digital transformation has allowed us to seamlessly join with our friends, personalize their experiences, and keep forward within the ever-evolving hospitality trade. We’re grateful for the collaboration with Rightpoint and Optimizely, which resulted in a state-of-the-art web site that delivers Outrigger’s iconic model positioning on-line whereas additionally enhancing our connectivity to know-how platforms,” stated Sean Dee, Govt Vice President and Chief Business Officer, Outrigger.

Be taught extra about how Whole Expertise is remodeling how individuals, know-how, and organizations work together, creating experiences that drive development and ship demonstrable outcomes at Rightpoint.com.

About Rightpoint

Rightpoint, a Genpact firm, is a world expertise chief. Over 700 workers throughout 12 workplaces work with shoppers to drive development by delivering experiences that remodel how individuals, know-how and companies work together. We name this Whole Expertise. Our various groups lead with empathy, knowledge and creativity—at all times in service of expertise. From whiteboard to roll-out, we assist our shoppers embed expertise throughout their operations from entrance to again workplace to speed up digital transformation by means of a human-centric lens. For extra data, go to rightpoint.com and join with us on LinkedIn, Twitter, Fb and Instagram.