BOSTON AND LONDON (April 27, 2022) — Press Ganey, famend chief in affected person, member, worker and shopper expertise throughout the healthcare ecosystem, introduced it has accomplished its acquisition of Forsta, a number one world supplier of market analysis, buyer expertise (CX) and worker expertise (EX) know-how. The closing is efficient as of April 26, 2022.
As industry-recognized leaders, with Press Ganey lately chosen Greatest in KLAS for Affected person Expertise Enchancment and Forsta named a Chief within the 2021 Gartner® Magic Quadrant™ for Voice of the Buyer, the mixed corporations will energy the way forward for analysis and expertise know-how.
“Collectively, Press Ganey and Forsta supply our purchasers the info connectivity, accelerated analytics, DEI experience and deeply segmented insights that corporations must ship frictionless experiences and really drive transformation. With Forsta, we increase into new geographies and industries, with extremely complementary market analysis, CX and EX know-how that can coordinate seamlessly with our present healthcare options.”
Patrick T. Ryan
Chairman and CEO, Press Ganey
“Press Ganey is expediting Forsta’s mission to reinvent the worldwide insights {industry}. With this funding, we can enormously speed up innovation so our clients can ship higher insights, quicker and at scale. There may be super alternative from the convergence of our assets, and we now have no plans to decelerate.”
Kyle Ferguson
CEO, Forsta
Acquisition highlights
- Quick-tracked Product Innovation. Press Ganey’s funding will advance Forsta’s product innovation at an accelerated tempo, particularly within the high-demand areas of synthetic intelligence (AI), knowledge visualization and qualitative analysis.
- Market Enlargement. Forsta’s world presence and in depth community will propel Press Ganey’s worldwide healthcare development ambitions whereas additionally increasing the corporate into new verticals, comparable to retail, monetary providers and shopper items.
- Unparalleled Insights. Each corporations are confirmed changemakers and produce proprietary analysis and thought management to ship key insights that sort out important points, like obstacles to human-centered knowledge, worker burnout and advancing well being fairness.
- Healthcare Sector Disruption. Backed by blue-chip consulting, unparalleled expertise measurement experience and proprietary analytics to assist drive enchancment, Press Ganey will supply breakthrough developments to the evolving healthcare market. A brand new suite of purpose-built for healthcare, self-service options are instantly out there, like digital communities, digital focus teams, crowdsourcing and extra.
- Distinctive Human Capital. Two empowered, elite workforces will come collectively round aligned missions and pursuits to seamlessly flip knowledge into significant insights that drive affect.
The joint firm will proceed to be led by Ryan as chairman and CEO, and Ferguson will stay on the helm of Forsta as CEO. Mixed, the group’s 3,000+ staff now serve 1000’s of consumers, together with Fortune 500 corporations and prime healthcare programs, all through the North America, EMEA (Europe-Center East-Africa) and APAC (Asia-Pacific) areas.
About Press Ganey
Press Ganey invented the healthcare efficiency enchancment motion over 35 years in the past. In the present day it affords an built-in suite of options that deal with security, scientific excellence, affected person expertise and workforce engagement. The corporate works with greater than 41,000 healthcare amenities in its mission to cut back affected person struggling and improve caregiver resilience to enhance the general security, high quality and expertise of care.
About Forsta
Forsta powers an Expertise and Analysis Know-how Platform that gathers and analyzes knowledge, and interprets the findings into shareable actions to tell decision-making and drive development. Forsta’s know-how, mixed with its group of professional consultants, helps organizations higher perceive the total Human Experiences (HX) of their audiences.
