Synthetic intelligence-powered chatbots have served buyer assist roles for a number of years. ChatGPT has created extra alternatives.

Listed here are frequent buyer assist wants and ChatGPT prompts to assist deal with them.

ChatGPT Prompts for Buyer Assist

Compose customer-service emails. Writing a customer-service e-mail could be a problem. It must be generic sufficient to work for all prospects but particular to reply every want.

ChatGPT can write and tweak emails repeatedly. Begin with a generic immediate, akin to:

You’re an ecommerce retail store promoting automobile components. Create an e-mail template thanking your prospects for his or her purchases. Goal the e-mail to possible purchaser personas.

After which observe up with extra prompts as wanted:

• Make it shorter.
• Change the tone to be extra casual or pleasant.
• Add a “Subscribe to our publication” call-to-action that blends with content material.

Re-engage inactive purchasers. There’s no good option to entice lapsed prospects to purchase once more. However ChatGPT can generate e-mail concepts for re-engagement. Right here’s a pattern immediate:

You’re an ecommerce retail store promoting automobile components. Generate concepts to re-engage prospects who haven’t bought for six months. For each concept, craft an e-mail and a social media put up. 

Replies to optimistic evaluations. Saying “thanks” on Google Native or Yelp with the identical message can seem insincere. ChatGPT can assist:

Generate 20 messages to thank prospects for optimistic evaluations on Google, Yelp, and Fb. Make them quick however completely different.

Replies to unfavourable evaluations. Responses to unfavourable evaluations threat annoying prospects much more. ChatGPT can generate empathetic phrases and ideas:

Generate 15 phrases to show empathy to prospects who had a unfavourable expertise with our enterprise.

You could possibly additionally ask ChatGPT to critique a response:

That is my reply to unfavourable suggestions from a buyer [TEXT]. Critique my response and supply strategies for enhancing it.

Analyze social media sentiment. ChatGPT can overview and set up mentions of your model on social media by way of these prompts:

• Categorize the mentions based mostly on sentiment.
• Determine mentions that want replies and generate a response.

Create buyer surveys. Crafting an efficient buyer survey is troublesome. The goal is to elicit respondents’ standing and opinions with a minimal variety of questions. Right here’s a immediate to solicit ChatGPT’s assist:

You’re an ecommerce retail store promoting automobile components. You need to survey prospects for his or her expertise along with your web site. Compose questions for actionable insights that generate a excessive response. 

Different survey prompts might deal with particular conditions, akin to account cancellations or cart abandonments.

Generate phone scripts for conversations with sad prospects. Participating ChatGPT with hypothetical assist calls is a useful coaching methodology for brand spanking new personnel. Allow them to immediate ChatGPT with eventualities for annoyed prospects and the way it addresses them.

Right here’s a immediate:

You’re a buyer assist particular person at an ecommerce retail store promoting automobile components. Generate three eventualities of why prospects could also be sad along with your services or products. For every situation, create a phone script addressing the sad buyer.

Different prompts might consult with a selected incidence, akin to recommending an inferior half or charging the unsuitable value.

Check the workforce’s customer support abilities. ChatGPT can assist handle assist personnel and enhance their abilities. Right here’s a immediate:

I handle a buyer assist workforce at an ecommerce store promoting automobile components. I need to take a look at their customer support abilities. Generate a 20-question quiz to check these abilities. Embody solutions. 

Don’t neglect to refine your immediate or ask follow-up questions as wanted.