Customer support is necessary. 

Relying on which aspect of the spectrum your small business resides in, customer support can both elevate you to new heights up or sink your small business straight to the underside of the ocean. 

The assertion, nonetheless, can also be one of many greatest understatements in enterprise.

Nobody needs to be unhealthy at customer support on goal. It’s merely that not each enterprise makes a aware dedication to their clients earlier than they ever even meet them. 

Figuring out that customer support could make or break you is one in every of many causes NetLine has made buyer help such a essential pillar of our firm’s identification and tradition.

It’s due to this focus that’s allowed NetLine to be a G2 Chief within the Lead Seize class for the final 5 consecutive years—and we’d like to speak a bit about why it’s so necessary to us.

NetLine Named a G2 Fall Chief

Listed here are among the outcomes from G2’s Fall 2022 Report, particularly within the Lead Seize class: 

• That is the twentieth quarter in a row the corporate has been named a Chief within the Lead Seize cohort
  • The Lead Seize class consists of 35 demand-centric companies
• General, NetLine outperformed group averages in seven of G2 Grid® Report’s eight classes within the Lead Seize discipline
• NetLine completed the Fall 2022 assessment interval with a 98% ranking within the High quality of Help class
  • This rating bested the common rating by 6%—and 11% increased than ZoomInfo
• Due to our fantastic purchasers, NetLine’s scores within the Ease of Admin and Ease of Setup classes improved from the earlier quarter

Even our Internet Promoter Rating rose! It’s terrific to see how constant this business recognition has been, however who’re we kidding?

We all know who the actual stars are.

Thank You (Thank You, Very, Very A lot)

We’ve mentioned it quite a few instances, however it may well by no means be mentioned sufficient. We’re so grateful for our purchasers. 

It goes with out saying, however with out them, NetLine wouldn’t be right here and any G2 Chief standing could be a pipedream. 

For 28 years, we’ve made it some extent to dedicate ourselves to the service of our purchasers and their targets. No matter how lengthy they’ve labored with us, how a lot they select to spend, or their stage of understanding of the platform, we make it some extent to ship each time. 

Clearly, this has resonated with our clients, as they’ve constantly rated us as the highest of G2’s High quality of Help class in our discipline for 20 straight quarters. 

To get a greater concept of why service is a part of the material of NetLine, we requested the brains behind the center of the operation, Melissa Becht, our VP of consumer companies.

“It’s at all times been a essential philosophy”

After I requested our CEO, Robert Alvin, about how and why service got here to be one in every of NetLine’s pillars, he was fast to level out he wasn’t the catalyst. “It was at all times Melissa,” he mentioned.

Melissa Becht has seen quite a bit in her time at NetLine. Over the course of 17 years with the corporate, she’s held almost each place throughout the Shopper Providers workforce she now leads.

“Making certain buyer satisfaction has at all times been on the forefront of our core enterprise initiatives,” Becht mentioned. “It’s at all times been a essential philosophy of mine and at all times at prime of thoughts.”

We pay shut consideration to our G2 rankings and opinions. Each time we get a brand new assessment, Melissa’s the primary one your complete workforce hears it from. she mentioned. “That is validated inside our buyer satisfaction ranking.”

The best way Melissa sees It, it’s important to make sure the account administration groups are monitoring and calibrating customer support high quality in addition to recommending marketing campaign optimization concepts to purchasers on an ongoing foundation. 

Having a dedication to high quality throughout the Shopper Providers organizations has been confirmed repeatedly by the dedication the workforce has to consumer wants and dynamic method to problem-solving. “With out glad purchasers we wouldn’t have the campaigns and enterprise we’ve immediately,” Melissa mentioned.

A Dedication to Service

Shopper Providers is endlessly centered on enhancing buyer satisfaction and being a strategic accomplice to our purchasers. However it’s not simply consumer companies. It’s all of us.

NetLine as a complete is targeted on supporting and rising relationships with purchasers.

As we transfer into 2023, we’ve numerous thrilling plans within the works. Your entire firm is keen to share all of it with you.

Till then, we’ll maintain our heads down and maintain working towards the identical widespread targets we share with our purchasers: Doing good work that advantages everybody. 

Thanks for trusting NetLine. Right here’s to a different 5 straight years!