New enhancements function AI-powered interactions and end-to-end encryption

HOLMDEL, N.J. — Von age, a worldwide chief in cloud communications serving to companies speed up their digital transformation, has launched new AI-powered enhancements to its award-winning Video API, offering clients with elevated accessibility and automatic, real-time media processing to optimise video engagement.

“The need to maintain up with shopper expectations has elevated curiosity in and adoption of visible engagement channels for buyer expertise enchancment”

At this time’s companies should proceed to leverage expertise of their digital transformation journeys to accommodate rising shopper expectations to have interaction on their channels of alternative. Video has turn into a most well-liked communications channel for companies to have interaction with clients who’ve turn into accustomed to utilizing this channel as a way to attach through a personalised and seamless cellular or net expertise, from anyplace.

Vonage’s new enhancements to its Video API empower companies so as to add AI-powered capabilities for extra significant, real-time connections with their clients with smarter video interactions that may be embedded into their present functions, together with:

Audio Connector: Natively connect with any AI service supplier for processing/analysing audio streams from a reside video session, together with speech recognition and different objective constructed engines to allow reside captions, automated transcripts, translations, Digital Well being Information (EHR), indexing, media intelligence, and extra.
Media Processor: Apply machine studying transformers to real-time video to dam, spotlight or monitor particular video and audio components, resembling blur and background filters, give attention to speaker and noise suppression, growing buyer focus and engagement by minimising distraction and the sharing of private data resembling location and setting. Moreover, Media Processor cloud-based companies could be enabled for customers on net and cellular browsers, in addition to natively on cellular units. Media Processor is presently in beta and might be typically accessible April 2023.

Moreover, Vonage additionally helps Finish-to-Finish Encryption capabilities with the Vonage Video API, elevating participant privateness over video for patrons with world necessities and/or industries with complicated compliance wants.

Vonage Video API Finish-to-Finish Encryption is a safety function for these utilizing programmable video to attach with giant numbers of individuals. Not like different options that are solely encrypted “hop-by-hop,” or alongside choose flows of information, and are restricted in scale, Vonage Video API Finish-to-Finish Encryption supplies encrypted video periods that scale for multi-party functions throughout the whole media path, from client-to-client, and should not accessible by every other servers.

This addition addresses safety considerations with present a number of social gathering functions, permitting certifications and compliance for patrons, together with these in healthcare, monetary companies and EU deployments, the place there are strict legal guidelines on safety and information safety. Moreover, Finish-to-Finish Encrypted media is appropriate with the Media Processor functions, preserving filters, resembling backgrounds, utilized to real-time video.

“With the addition of those compliance and AI instruments, the Vonage Video API can unlock distinctive worth for our clients, serving to them to make the sort of smarter, bespoke connections that improve belief and drive long-lasting buyer loyalty,” mentioned Amitha Pulijala, VP of Product, Platform & Video for Vonage. “Driving extra clever interactions with AI permits us to ship modern video capabilities to our clients. The Vonage Video API continues to face out available in the market as a straightforward, accessible and safe technique to ship enhanced buyer engagements that our clients search.”

“The need to maintain up with shopper expectations has elevated curiosity in and adoption of visible engagement channels for buyer expertise enchancment,” mentioned Beth Schultz, VP of Analysis and Principal Analyst for Metrigy. “Vonage’s two-pronged strategy to infusing visible engagements with AI capabilities resembling reside captions and transcriptions, background blur, and noise cancellation will advance the state-of-the-art for firms wishing to assist API-based one-to-one and multiparty video with the options customers have come to anticipate utilizing video assembly functions.”

About Vonage

Vonage, a worldwide cloud communications chief, helps companies speed up their digital transformation. Vonage’s Communications Platform is absolutely programmable and permits for the mixing of Video, Voice, Chat, Messaging, AI and Verification into present merchandise, workflows and techniques. The Vonage conversational commerce utility allows companies to create AI-powered omnichannel experiences that enhance gross sales and improve buyer satisfaction. Vonage’s absolutely programmable unified communications, contact middle and conversational commerce functions are constructed from the Vonage platform and allow firms to remodel how they convey and function from the workplace or remotely – offering the pliability required to create significant engagements.

Vonage is headquartered in New Jersey, with workplaces all through the US, Europe, Israel and Asia and is a wholly-owned subsidiary of Ericsson. To observe Vonage on Twitter, please go to www.twitter.com/vonage. To turn into a fan on Fb, go to fb.com/vonage. To subscribe on YouTube, go to youtube.com/vonage.