Companies should perceive their digital transformation priorities if they’re to reach the brand new world on the heels of the worldwide pandemic which precipitated large-scale office disruption, in keeping with new analysis from analysis and advisory group Omdia.

Different takeaways from the agency’s newly launched Digital Office report embrace the place companies should focus to ascertain working methods that meet the wants of the brand new digital office. Hybrid and cell working conversations ought to pivot away from a location-centric focus to a sensible dialogue round an infrastructure that helps extra fashionable work kinds. Workers ought to be capable to work from wherever they should, with none compromise to safety or productiveness.

In response to the survey, organizations are reporting that distant working has improved worker productiveness

Two thirds of organizations said that worker productiveness has improved with the transfer to higher ranges of distant work, with half of those companies additionally advising that they’ve the metrics to show it.

Companies should perceive their digital transformation priorities if they’re to reach the brand new world on the heels of the worldwide pandemic which precipitated large-scale office disruption, in keeping with new analysis from analysis and advisory group Omdia.

Different takeaways from the agency’s newly launched Digital Office report embrace the place companies should focus to ascertain working methods that meet the wants of the brand new digital office. Hybrid and cell working conversations ought to pivot away from a location-centric focus to a sensible dialogue round an infrastructure that helps extra fashionable work kinds. Workers ought to be capable to work from wherever they should, with none compromise to safety or productiveness.

In response to the survey, organizations are reporting that distant working has improved worker productiveness

Two thirds of organizations said that worker productiveness has improved with the transfer to higher ranges of distant work, with half of those companies additionally advising that they’ve the metrics to show it.

The urgency to fulfill clients’ new digital-first calls for has resulted within the development of the instruments, applied sciences, and platforms that improve buyer engagement

Advances in cloud and different rising applied sciences, a burgeoning digital engagement know-how ecosystem, and sooner adoption via innovation are all elements shaping an rising market that Omdia refers to as Enterprise Buyer Expertise.

“Immediately’s digital transformation priorities look very completely different from priorities earlier than the pandemic. Organizations have quickly accelerated efforts to enhance communication and collaboration each inside and out of doors the group, enhancing buyer engagement, and growing a extra fashionable, cell, and digitally enabled office,” mentioned Tim Banting, Omdia’s digital office observe lead, in a information launch. “We’re coming into a section the place enterprise leaders transfer away from disaster and contingency administration and in direction of organizational reinvention and reimagination.”

Omdia believes there will likely be a continued rise of cloud-based unified communications as a service with agile growth and continuous purposeful enhancements that can trigger on-premises unified communications options to see a persistent gradual downward development.

“The enterprises that can win on this digital-first, customer-focused atmosphere will perceive they have to ship tailor-made experiences to show to their goal audiences they’re really customer-obsessed,” Banting concludes. “They have to additionally put money into fashionable, superior know-how not solely to allow their groups to succeed however for optimum engagement.”

Obtain the complete report right here.

The brand new perception has been ready by Omdia’s Digital Office Observe for Enterprise Join 2022 and offers vital evaluation on upcoming enterprise tendencies.