As customers more and more anticipate quick delivery when buying on-line, it might come as no shock that Amazon surpassed FedEx within the variety of packages delivered in 2020 — 4.2 billion in comparison with FedEx’s 3.3 billion. 

The logistics large additionally expects to be the largest bundle supply service within the US by this yr. Amazon continues to spend money on its success and logistics community so it will probably provide clients 2-day and 1-day supply, on daily basis of the week. 

To optimize and develop your on-line gross sales, Amazon and BigCommerce have partnered to carry Amazon’s best-in-class success answer to BigCommerce US-based retailers. For small and medium-sized companies, this can be a important alternative to get your shipments to your clients shortly and effectively whereas upgrading the shopper expertise.

The Amazon Multi-Channel Success app is model new and out there to BigCommerce retailers to obtain on the App-Market. You can begin streamlining your operations and provide a tremendous buyer expertise to all of your consumers throughout your gross sales channels.

To study extra about Amazon Multi-Channel Success (MCF), we sat down with Abhi Tiwari, Director of Amazon Multi-Channel Success. Learn on for Abhi’s solutions to a few of our most ceaselessly requested questions. 

BigCommerce Q&A with Amazon’s Abhi Tiwari 

What’s Amazon Multi-Channel Success (MCF)?
Abhi Tiwari: “MCF is a program that permits you to fulfill ecommerce orders from any of your gross sales channels, whether or not you promote on Amazon or not.”

Why did Amazon create a MCF program?
AT: “We observed that many retailers are transferring to a multi-channel technique. For instance, a service provider bought merchandise on Amazon, now they’re increasing to their very own web site in addition to to different gross sales channels. We consider that to ensure that these retailers to develop total, their clients’ expertise must be elevated throughout all channels. 

“Delivery speeds are a key factor for excellent buyer expertise and growing a world-class success community that operates 24/7 requires important funding, which many small- and medium-sized companies aren’t in a position to incur.”

What’s the distinction between Amazon MCF and Success by Amazon (FBA)?
AT: “Success by Amazon (FBA) permits you to fulfill orders positioned on Amazon whereas Multi-Channel Success (MCF) fulfills orders on any of your channels together with your personal web site.”

If a service provider can be promoting on channels comparable to Want, Instagram Buying, and many others. can they nonetheless fulfill utilizing MCF?
AT: “Sure, MCF is investing in quite a few options to assist retailers fulfill orders from any channel. We lately launched the flexibility to trace orders throughout all marketplaces and have unbranded packaging in beta testing that retailers can be a part of our waitlist to be added to this system. If retailers have questions on particular channels, they’ll contact us to set a name with considered one of our representatives.”

If in case you have stock in Amazon’s warehouses in abroad markets, are you able to additionally use MCF in these markets?
AT: “Sure, MCF is out there in most international locations the place Amazon has operations together with the UK, Germany, Japan, Mexico, Canada and Australia. We’re excited to supply a very international answer as retailers look to broaden their enterprise into new channels and international locations.

Involved in studying extra about Amazon MCF? 

Uncover how one can automate your success with MCF in just some clicks. 

First, discover the Amazon Multi-Channel Success app within the BigCommerce App Market. Then, set up the app from inside your BigCommerce storefront and start to comply with Amazon’s easy setup course of. If you happen to don’t have already got an Amazon account, comply with the hyperlink within the setup course of or contact Amazon to have an Amazon consultant help within the setup course of and get you began along with your success.