The common buyer learns about your small business from varied sources, together with print and digital advertisements, social media, and your web site. So why restrict how they contact you? With buyer engagement channels in SalesIQ, you can provide your clients the comfort of chatting with your small business on their most popular immediate messaging (IM) apps like Fb Messenger, Instagram, WhatsApp, and Telegram.

This helps your advertising and marketing workforce plan their technique and attain their goal audiences, your gross sales workforce get extra leads, work together and shut offers quicker, and your assist workforce immediately resolve buyer considerations.

The very best half? You not solely get to have interaction your prospects and clients on their favourite messaging channels, you additionally get to handle all this communication from a single interface and even route incoming chats to reside chat brokers or departments primarily based on the subject, enterprise perform, location, or channel. Buyer communication in your engagement channels can be augmented by integrations together with your cost and order administration software program, CRM, assist desk software, and even inner databases.

Now let’s have a look at all our buyer engagement channels intimately.

Interact your Fb followers with the Fb Messenger channel

Make the most of the most important networking software program—over 2 billion each day energetic customers—to broaden your market attain whereas being a dependable supply for folks to contact.

With our Fb Messenger integration, your Fb followers can straight chat with your small business and you’ll immediately reply to them from a single dashboard on SalesIQ.

Make your Instagram profile a income machine

Since Instagram is now the hub of most residence bakers, boutiques, and different small companies, clients on the lookout for their choices sometimes begin their search there alongside Google. Establishing your presence on Instagram can provide you that much-needed increase and decide the destiny of your small business. 

On the similar time, you should be energetic on the platform and maintain a tab on inquiries and orders from prospects and clients. You might lose these prospects to a competitor should you take greater than a day to reply.

Now we have a easy but efficient resolution for this—the SalesIQ-Instagram integration. Learn a theoretical use case of how Katherine, a budding entrepreneur, used this integration to jumpstart Lutum, a pottery firm.

Let privacy-conscious clients attain out to you on Telegram

With all the info privateness considerations round social media/IM apps, many have stopped having crucial communication on these platforms. However that doesn’t imply these clients ought to at all times have to return to your web site for a easy clarification.

 Let your clients contact you from their trusted immediate messenger app with the SalesIQ-Telegram integration.

Enhance your approachability with WhatsApp

With over 2 billion customers, WhatsApp is essentially the most used immediate messaging channel. Which means having a WhatsApp account for your small business/model will make you way more approachable within the minds of your clients. However that would additionally imply an enormous inflow of messages from them. 

Route all incoming messages to the suitable brokers or division and immediately reply to them from inside SalesIQ with our WhatsApp Enterprise integration.

Cowl the fundamentals with web site reside chat

Your web site is the primary impression an individual will get about your on-line presence. Nonetheless, even a superbly crafted website gained’t convert your on-line viewers into clients if it doesn’t have a means for them to attach with you!

SalesIQ’s highly effective reside chat is what you should bridge this hole. You possibly can customise the reside chat messenger to suit your branding and place it in your web site with a easy copy-paste motion to present your prospects a gateway to achieve you.

Cater to your cellular app customers with our cellular SDK

Within the digital period, the place every little thing is optimizable in your cellular, shouldn’t buyer engagement even be? Simply lengthen all the advantages of SalesIQ to your cellular app and join together with your clients and prospects utilizing Mobilisten, our reside chat cellular SDK accessible for Android, iOS, React Native, Cordova, and Flutter.

We’re not completed! Whereas we give you extra buyer engagement channels, attempt these out and tell us your suggestions within the feedback beneath.