The typical buyer learns about your corporation from varied sources, together with print and digital advertisements, social media, and your web site. So why restrict how they contact you? With buyer engagement channels in SalesIQ, you can provide your prospects the comfort of chatting with your corporation on their most popular on the spot messaging (IM) apps like Fb Messenger, Instagram, WhatsApp, and Telegram.

This helps your advertising and marketing staff plan their technique and attain their goal audiences, your gross sales staff get extra leads, work together and shut offers sooner, and your assist staff immediately resolve buyer considerations.

One of the best half? You not solely get to have interaction your prospects and prospects on their favourite messaging channels, you additionally get to handle all this communication from a single interface and even route incoming chats to reside chat brokers or departments primarily based on the subject, enterprise operate, location, or channel. Buyer communication in your engagement channels can be augmented by integrations along with your cost and order administration software program, CRM, assist desk software, and even inside databases.

Now let’s have a look at all our buyer engagement channels intimately.

Interact your Fb followers with the Fb Messenger channel

Make the most of the biggest networking software program—over 2 billion each day energetic customers—to broaden your market attain whereas being a dependable supply for individuals to contact.

With our Fb Messenger integration, your Fb followers can immediately chat with your corporation and you’ll immediately reply to them from a single dashboard on SalesIQ.

Make your Instagram profile a income machine

Since Instagram is now the hub of most house bakers, boutiques, and different small companies, prospects on the lookout for their choices usually begin their search there alongside Google. Establishing your presence on Instagram can provide you that much-needed increase and decide the destiny of your corporation. 

On the identical time, you have to be energetic on the platform and hold a tab on inquiries and orders from prospects and prospects. You possibly can lose these prospects to a competitor when you take greater than a day to reply.

We now have a easy but efficient answer for this—the SalesIQ-Instagram integration. Learn a theoretical use case of how Katherine, a budding entrepreneur, used this integration to jumpstart Lutum, a pottery firm.

Let privacy-conscious prospects attain out to you on Telegram

With all the information privateness considerations round social media/IM apps, many have stopped having vital communication on these platforms. However that doesn’t imply these prospects ought to all the time have to come back to your web site for a easy clarification.

 Let your prospects contact you from their trusted on the spot messenger app with the SalesIQ-Telegram integration.

Improve your approachability with WhatsApp

With over 2 billion customers, WhatsApp is probably the most used on the spot messaging channel. Which means having a WhatsApp account for your corporation/model will make you rather more approachable within the minds of your prospects. However that might additionally imply an enormous inflow of messages from them. 

Route all incoming messages to the appropriate brokers or division and immediately reply to them from inside SalesIQ with our WhatsApp Enterprise integration.

Cowl the fundamentals with web site reside chat

Your web site is the primary impression an individual will get about your on-line presence. Nevertheless, even a superbly crafted website received’t convert your on-line viewers into prospects if it doesn’t have a means for them to attach with you!

SalesIQ’s highly effective reside chat is what you have to bridge this hole. You possibly can customise the reside chat messenger to suit your branding and place it in your web site with a easy copy-paste motion to provide your prospects a gateway to achieve you.

Cater to your cell app customers with our cell SDK

Within the digital period, the place the whole lot is optimizable on your cell, shouldn’t buyer engagement even be? Simply lengthen all the advantages of SalesIQ to your cell app and join along with your prospects and prospects utilizing Mobilisten, our reside chat cell SDK accessible for Android, iOS, React Native, Cordova, and Flutter.

We’re not carried out! Whereas we give you extra buyer engagement channels, strive these out and tell us your suggestions within the feedback under.