The common buyer learns about your small business from varied sources, together with print and digital adverts, social media, and your web site. So why restrict how they contact you? With buyer engagement channels in SalesIQ, you may give your prospects the comfort of chatting with your small business on their most popular immediate messaging (IM) apps like Fb Messenger, Instagram, WhatsApp, and Telegram.

This helps your advertising workforce plan their technique and attain their goal audiences, your gross sales workforce get extra leads, work together and shut offers sooner, and your help workforce immediately resolve buyer issues.

The most effective half? You not solely get to interact your prospects and prospects on their favourite messaging channels, you additionally get to handle all this communication from a single interface and even route incoming chats to reside chat brokers or departments primarily based on the subject, enterprise perform, location, or channel. Buyer communication in your engagement channels can also be augmented by integrations along with your cost and order administration software program, CRM, assist desk instrument, and even inner databases.

Now let’s take a look at all our buyer engagement channels intimately.

Interact your Fb followers with the Fb Messenger channel

Reap the benefits of the biggest networking software program—over 2 billion day by day energetic customers—to broaden your market attain whereas being a dependable supply for individuals to contact.

With our Fb Messenger integration, your Fb followers can instantly chat with your small business and you’ll immediately reply to them from a single dashboard on SalesIQ.

Make your Instagram profile a income machine

Since Instagram is now the hub of most dwelling bakers, boutiques, and different small companies, prospects in search of their choices usually begin their search there alongside Google. Establishing your presence on Instagram may give you that much-needed enhance and decide the destiny of your small business. 

On the similar time, you should be energetic on the platform and maintain a tab on inquiries and orders from prospects and prospects. You could possibly lose these prospects to a competitor for those who take greater than a day to reply.

We now have a easy but efficient answer for this—the SalesIQ-Instagram integration. Learn a theoretical use case of how Katherine, a budding entrepreneur, used this integration to jumpstart Lutum, a pottery firm.

Let privacy-conscious prospects attain out to you on Telegram

With all the info privateness issues round social media/IM apps, many have stopped having essential communication on these platforms. However that doesn’t imply these prospects ought to at all times have to return to your web site for a easy clarification.

 Let your prospects contact you from their trusted immediate messenger app with the SalesIQ-Telegram integration.

Improve your approachability with WhatsApp

With over 2 billion customers, WhatsApp is essentially the most used immediate messaging channel. Meaning having a WhatsApp account for your small business/model will make you rather more approachable within the minds of your prospects. However that would additionally imply an enormous inflow of messages from them. 

Route all incoming messages to the appropriate brokers or division and immediately reply to them from inside SalesIQ with our WhatsApp Enterprise integration.

Cowl the fundamentals with web site reside chat

Your web site is the primary impression an individual will get about your on-line presence. Nevertheless, even a superbly crafted website received’t convert your on-line viewers into prospects if it doesn’t have a manner for them to attach with you!

SalesIQ’s highly effective reside chat is what it’s essential bridge this hole. You possibly can customise the reside chat messenger to suit your branding and place it in your web site with a easy copy-paste motion to present your prospects a gateway to succeed in you.

Cater to your cellular app customers with our cellular SDK

Within the digital period, the place the whole lot is optimizable in your cellular, shouldn’t buyer engagement even be? Simply lengthen all the advantages of SalesIQ to your cellular app and join along with your prospects and prospects utilizing Mobilisten, our reside chat cellular SDK accessible for Android, iOS, React Native, Cordova, and Flutter.

We’re not carried out! Whereas we give you extra buyer engagement channels, attempt these out and tell us your suggestions within the feedback under.