Ever surprise what it’s wish to undergo the onboarding course of with TUNE? Surprise no extra! Because the Senior Product Onboarding Supervisor, it’s my job to ensure you get began off on the fitting foot. On this weblog publish, I’ll clarify slightly extra about what meaning at TUNE.
TUNE Onboarding: The Fundamentals
TUNE Onboarding was born out of the need to assist our purchasers launch on TUNE, maximize all accessible instruments, and assist program development. Whether or not migrating an current program or beginning a model new one, we all know how important this preliminary stage may be. Our objective was to create a white-glove method to onboarding with devoted assets to assist purchasers obtain their launch targets. We’re excited to say, TUNE Onboarding has been doing that and extra.
We begin with a strategic kickoff name to know our shopper’s model and targets. By aligning on what’s necessary, we’re ready to make use of a confirmed launch course of that can also be tailor-made to every shopper’s enterprise mannequin. This, mixed with an onboarding define and assets, provides purchasers a transparent path to efficiently launch in TUNE.
A key issue to this success is the robust relationship we construct with every shopper throughout the TUNE onboarding course of. Distant work has us all relating to at least one one other like by no means earlier than. Whether or not evaluating inventive backgrounds on Zoom, or sharing espresso collectively on Monday morning, we try for collaboration with a very good mixture of enjoyable alongside the way in which.
Advantages of the TUNE Onboarding Program
Preliminary outcomes from our onboarding program have indicated it’s a helpful asset for manufacturers seeking to rise up and working with TUNE. The key advantages we have now heard and proceed to see from the TUNE onboarding course of embody:
- Maximizing Account Setup: By understanding your enterprise targets from day one, we’re in a position to optimize setup and guarantee all instruments are taken benefit of.
- Strategic Program Suggestions: Attending to know your model and your targets permits us to determine new alternatives and proposals that may assist maximize setup.
- Sooner Time to Launch: Having a devoted useful resource to information path throughout launch produces a sooner launch time, in order that you can shortly begin driving income in TUNE.
What TUNE Purchasers are Saying
We thrive on suggestions right here at TUNE. This is the reason we embody a shopper survey post-onboarding. The objective is to know the shopper expertise, notice valued suggestions, and take motion to constantly enhance the TUNE onboarding program.
Some suggestions we have now heard over the past 12 months:
“The onboarding crew was glorious. They have been organized, responsive, and supplied a lot assist and data.”
“The onboarding crew was tremendous useful and fast to reply any questions we had.”
“The onboarding crew was very conscious of my questions and have been in a position to adapt onboarding classes primarily based round my business expertise.”
“The transparency and availability of the crew have been supreme belongings to the onboarding. They have been clear, dependable and affected person. I can’t think about having achieved this with out them.”
“The crew was extraordinarily educated, skilled, and useful.”
Let’s Join
In case you are all in favour of TUNE Onboarding or wish to higher perceive the way it might help you succeed with TUNE, be at liberty to succeed in out to me, Shandi Michno at [email protected]. I may also be sharing tons extra about TUNE Onboarding proper right here on the weblog. Verify again usually for brand new data, greatest practices, and success tales.
Are there any particular matters or questions you want to see within the subsequent publish? Let me know within the feedback beneath!
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Creator
Shandi is the Senior Product Onboarding Supervisor at TUNE, with a background in digital advertising and management. Shandi acquired her bachelor’s diploma in Enterprise Administration from Florida Atlantic College the place she first discovered her ardour for advertising. After residing in Florida and outdoors of New York Metropolis, she got here again dwelling to the gorgeous State of Montana along with her husband and youngsters. You could find her hitting the Peloton, exploring the outside, or having fun with household film evening with a slice of pizza.
