Studying Time: 4 minutes

On this “A Day within the Lifetime of…..” sequence, we discuss to somebody from MoEngage to search out out what their common workday appears to be like like, from how a lot espresso they drink and their profession aspirations to how they maintain their prospects completely satisfied and engaged. This second version options Sara Abdul Wajid, Implementation Supervisor at MoEngage.

Sara is an completed implementation supervisor liable for seamlessly onboarding the shopper, facilitating integrations and consulting with them on use instances particular to them. Her dedication to customer-centricity and creating result-driven processes assist her maximise the worth the shopper derives from the platform.

What does a day in your life appear like?

My each day duties are pushed by what my prospects want. And to grasp what my prospects are on the lookout for, I get on weekly one-on-one calls with them to grasp their ache factors, their targets, the hurdles they face whereas implementing the platform and assist make their onboarding course of seamless.

To remain updated, I additionally get in contact with the shopper success managers to grasp the present standing of every buyer, if there are any necessities on use instances that would wish my enter or if we are able to schedule coaching periods to assist buyer groups in optimally utilizing the platform and get the perfect ROI.

 

Stroll us by way of your journey to turning into an Implementation Supervisor?

I’ve a Bachelor’s in Engineering from MITE, specialising in laptop science, after  which I started my profession as an IOS developer and revealed 5 apps on the App Retailer. I used to be on this function for 3 years, whereas this was attention-grabbing, it was plenty of me sitting behind a desk coding and debugging points and errors. It was fulfilling, however I needed to work together with my prospects extra and perceive their necessities and the way my code might assist them. MoEngage’s dedication to the shopper led me to use for the function of Options Engineer right here. For 2 years, I continued working as a Options Engineer, serving to prospects debug points and supply resolutions. I used to be nonetheless talking to my prospects by way of tickets or electronic mail, I needed to humanise issues a bit extra, so I made a decision to begin as an Implementation Supervisor. This function allowed me to work together with the shopper from kick-off till go-live and past.

What’s the perfect factor about your job?

Each buyer brings in a brand new use case distinctive to them. I really feel this presents me with an enormous alternative to be taught extra and analysis the perfect answer for his or her problem. There’s by no means a boring day, and every day brings new alternatives for data and studying!

What about working for MoEngage excites you essentially the most?

MoEngage is a product-based firm, we work in tandem to construct the identical product. We’re not handled as only a useful resource, the corporate makes us really feel and imagine all of us have a job to play. The product is constructed by us, so there’s plenty of hands-on studying that we get, it provides me an enormous sense of satisfaction to see what we created being utilized by completely satisfied prospects. 

The opposite factor that makes me completely satisfied to be part of MoEngage is how open to serving to the workforce is right here. They’re all the time open to serving to, pitching in wherever it’s wanted and answering questions. If I would like one thing from our CEO, I can strategy him, and I do know he’d be completely satisfied to assist. 

The truth that the workforce is so approachable and accessible is likely one of the greatest issues about working right here. As an implementation supervisor, I’ve technical questions on new options we’ve launched. We lately launched WhatsApp Enterprise Integration. Since it’s new, not many individuals within the firm have labored with this function, nevertheless it was simple to stroll as much as the workforce that constructed the function to grasp how they did this. These values make the work setting very productive.

What’s your favorite approach to unwind?

I take pleasure in cooking and discover it very stress-free. I began cooking after transferring out and residing by myself. However necessity quickly turned to ardour, and I began experimenting with meals. I additionally love consuming out and making an attempt new cuisines. Going to new locations and weekend getaways can be an effective way for me to unwind.

In the course of the week, I work out to maintain my psychological and bodily well being in tiptop situation. That is all the time was a superb manner for me to exit and begin my day proper.

What are a number of the books or sequence you’d advocate to our readers?

I really like binge-watching Breaking Unhealthy and Recreation of Thrones. I additionally take pleasure in watching crime documentaries. 

Two of my favorite books of all time are “The 48 Legal guidelines of Energy” by Robert Greene and “The Shining” by Stephen King. 

The debut non-fiction e-book by Robert Greene outlines the artwork of not directly acquiring energy primarily based on the principles set forth by profitable women and men for 1000’s of years. These are compilations from the writings of strategists as nice as Solar Tzu and Clausewitz, statesmen as illustrious as Bismarck and Talleyrand, and a number of the different highly effective personalities to have walked the earth. The premise of the legal guidelines is that sure acts encourage energy whereas others curtail it.

“The Shining” is one other e-book I can by no means put down. The e-book is a horror thriller with a masterfully delivered tempo. The e-book combines pure, supernatural parts and complicated characters in a single story.

As we wrap up in case you needed to share golden guidelines that assist you ship essentially the most worth to prospects as an Implementation Supervisor, what would they be?

On this function, every thing revolves across the buyer and rightly so, conserving in contact along with your buyer to grasp their challenges and distinctive wants are key to succeeding on this function. The tip objective ought to all the time be to maximise worth and ROI for the shopper. 

Your efforts ought to be to cut back time to income recognition and supply prospects with a quick and efficient onboarding expertise. And internally to make sure continuity between gross sales and CSMs.